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The General Medical Council (GMC), which is the official regulator of the medical profession in the United Kingdom, will be using Siebel Public Sector for its case management platform. GMC hopes to use the Siebel Business Analytics to learn more about the major processes and activities involved in carrying out complaint handling and investigation. dmreview.com says:

A key aspect of the GMC’s information strategy is to provide access to some of its information for a variety of external audiences through Internet portals.

Go to: General Medical Council Selects Siebel Public Sector

Last year SAP wished to purchase retail management software company Retek and offered $ 8.50 per share. The company; however, was acquired by Oracle for $ 11.25 a share. Oracle has also acquired Siebel systems. PeopleSoft was bought by Oracle for $ 10.3 billion. These three acquisitions add up to $ 15.8 billion. fool.com says:

Bolstered by PeopleSoft, sales last quarter increased 19% over the year-ago quarter. But while the top line bloomed, the bottom line faded. Net income fell 2%.

Go to: Dueling Fools: Oracle Bear

Information is an important resource for organizations. It has significance from the business generation perspective and also from the point of view of legal mandates regarding data retention. Regulations can require the retention of transactional data for large periods of time. This data, which is inactive and is stored purely for compliance purposes, can put severe strain on the storage infrastructure and slow down data access.

The concept of information lifecycle management (ILM) can help in such a scenario. ILM enables companies to manage the lifecycle of data from the point of generation to the time it is finally deleted from the database. As the importance of information changes with time, business requirements, and regulatory environment, the chances of data being reused also vary. expresscomputeronline.com says:

Many vendors are attacking the archive market from a packaged application perspective (e.g. Oracle Applications, PeopleSoft, SAP).

Go to: ILM and intelligent data management

SAP is going full steam ahead to bring out the next version of NetWeaver and its concomitant ESA. At its annual meeting last year, SAP placed significant focus on the development of ESA. With the help of ESA, SAP aims to integrate its NetWeaver platform and enterprise business processes such as order-to-cash flow and CRM procedures like augmenting a CRM database with new customer information.

SAP plans to commence deploying another 6000 NetWeaver platforms in 2006. SAP released 300 modeled enterprise services last year and is looking to release 500 more this year. 250 customers have been acquired by the company for its ESA adoption program, which is aimed at easing the transition to ESA.

More than 30, 000 companies run in excess of 100, 000 separate SAP installations. A majority of these run on the legacy R/3 client-server architecture and only around 5, 000 use NetWeaver. computerworld.com.au says:

As the industry’s largest ERP vendor and the software provider for some of the world’s most complex corporate ERP systems, SAP has business-process expertise that is unrivalled, Burton Group analyst, Anne Thomas Manes, said.

Go to: SAP charges forward with SOA plans

Parature, which provides on-demand CRM, has added Google search functionality to its offering to Blackboard Inc. realmarket.com says:

“By integrating Google with Parature we fully believe our clients’ support experience will be the best in the education marketplace.”

Go to: Parature and Blackboard Incorporate Google into Customer Self-Support

Citrix Systems Inc, which provides access-infrastructure solutions, has released GoToMyPC® 5. The solution enables drag-and-drop file-transfer, multi-monitor support, performance monitoring and tuning, etc. realmarket.com says:

The easy-to-use, secure web service is uniquely supported by five data centers around the world and engages with seven major Internet Service Providers to ensure optimal performance.

Go to: New Citrix GoToMyPC 5 Delivers Extreme Performance and Speed

The Maximizer 9 eCRM is an improvement on the existing CRM tool; it provides simplified advanced configuration and improved reporting. Employees, business partners, and clients can access data on the Web. The application offers an integrated sales and support management solution. eweek.com says:

Companies can augment this with an add-on product, Vineyardsoft Corp.’s Workflow Automation Powered by KnowledgeSync, to automate e-mail responses and alerts.

Go to: Maximizer Enterprise 9 eCRM

Australia-based Smooth Mobility is an enterprise mobile solutions provider. It has entered into an agreement with Sendia Corp. under which it will sell and deploy WorkSpace CRM, a product by Sendia. WorkSpace CRM is a wireless application that allows on-the-move users to access and work on salesforce.com CRM data by means of a handheld device.

Handheld devices such as RIM’s BlackBerry, Palm’s Treo and Windows Mobile devices can be used to access salesforce.com CRM. WorkSpace CRM offers seamless integration with CRM AppExchange from salesforce.com. The Sendia WorkSpace Console enables centralized management of WorkSpace CRM by the end user or an administrator.

Van Lanschot, Holland-based private and commercial bank, will be deploying CRM technology supplied by Siebel in summer 2006. The bank will be using the Siebel Finance platform to avail an integrated analytics functionality that is specific to the financial services industry.

The Siebel CRM technology will help the bank to increase cross-selling and increase customers in its three main customer groups, high net-worth individuals, midsize businesses, including family businesses and institutional investors.

The new CRMonline on-demand customer relationship management solution from Data Reduction Systems enables the use of the DRS PharmaSync system online as ’software as a service’.  DRS Pharmasync allows pharmaceutical companies to reduce their dependence on paper documents by offering real-time data collection and robust data integrity. 

CRMonline is compliant with US FDA requirements for Title 21 CFR Part 11 and PDMA. Users can conduct remote sampling by using any Microsoft Windows Mobile OS device.