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Amdocs offers specialized CRM solutions for the communications sector. Amdocs 6 is an integrated suite that includes billing, CRM, self-service, content-revenue management, etc. Amdocs has tied up with SAS for delivering advanced marketing automation and BI solutions to communication service providers (CSPs). The Customer Profitability and Segmentation solution offered by the partners allows telecom companies to gain a better understanding of the costs involved in doing business with their clients.

CSPs can manage their prepaid, postpaid, voice, and data billing operations with Amdocs 6. Amdocs CRM also enables customers to manage their billing and ordering processes. Amdocs 6 enables enhanced service management. The software provides a common product catalog that allows companies to maintain a record of their offers, for billing and order management, at a single place.