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Aspect Software Inc, and Leo J. Shapiro and Associates have released the results of the first Aspect Contact Center Saisfaction Index. The survey is a first of its kind and it reports on consumer experience vis-a-vis their expectations regarding their communications with contact centers in the US.

“Contact center managers are constantly trying to assess their success. We created the Aspect Index to provide the insight, backed by the hard data, to really understand what consumers demand and deserve when they call, chat, or email for service and sales,” said Mike Sheridan, vice president of strategy and marketing at Aspect Software.

Read More: Aspect Contact Center Satisfaction Index