We Blog CRM

On February 12th, RightNow announced its on-demand CRM solution designed for retailers. Existing features of RightNow CRM include self-service, call center and email management applications and knowledge foundation. These come preconfigured with the offering for retailers which also offers features like RightNow Chat to enable retailers to converse one-to-one with customer, Voice of the customer which allows retailers to capture and measure customer feedback, Shopping cart and post purchase surveys, and other features.

Visit the RightNow site to learn more about their retail CRM offering.