CRM Gets Social
CRM is becoming an increasingly collaborative phenomenon in which businesses are being forced to take increased cognizance of their customer’s wishes. This turnaround has been orchestrated to a large extent by the Internet which has enabled customers to have a say in the designing and developing of services and products. Customers are even choosing the mode of communicating amongst themselves and with the vendors; these include user-generated content, blogs, podcasts, social networks, user communities, and other various and other such Web 2.0 properties.
Mycrmcareer.com is a site that leverages web 2.0 and tries to bring customers and CRM companies closer.
No comments
Tags: crm, social networks
Enjoyed this post? Subscribe to the RSS feed
Related Posts
- Social Media for Enterprise Will Proliferate in 2010–But How?
- Social CRM the Next Big Thing?
- SmartView from Agileview Software
- Another Social CRM Layer: Zoho Gets Facebook Connect
- Social Business Software Expands, Starting with Microsoft SharePoint
No comments yet. Be the first.
Leave a reply
Recent Posts
- The Cloud Challenge! RightNow Changes The SaaS CRM Game with New Prices & An Industry Contest
- Another Social CRM Layer: Zoho Gets Facebook Connect
- Sybase to Expand Mobile CRM, And It Could Mean Big Improvements to SAP CRM
- Social CRM May Be in The Early Stages, But It’s Invaluable
- iPhone CRM News: IBM Brings Collaboration to The iPhone, and The BlackBerry Is Falling From Grace