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Archive for the 'CRM Asia' Category

Thumbs up for PacificNet bingo

PacificNet, Inc., who is billed by its own PR as “a leading provider of gaming technology, e-commerce and Customer Relationship Management services in China” but might be more accurately described as a big company well worth listening to, announced today that its Take1 Electronic Bingo Machines have received Technical Systems Testing Certification.

The certification means that TST has verified through mathematical and statistical analysis that the Take1 Electronic Bingo Machines operate with sufficient non-predictability, fair distribution and lack of bias to particular outcomes and complies with generally accepted industry standards for highly regulated jurisdictions.

TST offers a full range of testing and consultation services for terrestrial (that’s “terrestrial” as in “traditional/land-based,” rather than involving the third planet revolving ‘round ol’ Sol) and interactive-based gaming, wagering, lottery, e-commerce and information technology industries, to ensure that gaming operates in a manner that is fair, secure and auditable. TST services are delivered by a hard-hitting team of computer scientists, engineers, mathematicians and information systems auditors. Explains PacificNet (in abridged and nicely edited from), PacificNet’s Take1 Electronic Bingo Machines are based on traditional bingo. Read more

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Amdocs further into Asia

Amdocs, plugged as a customer experience systems provider, has recently announced a couple of deals to increase presence on the all-important continent of Asia.

Most recently was Guizhou Telecom, subsidiary of China Telecom, announcing the selection of Amdocs in helping integrate its enterprise data for improved system management.

Reportedly, Guizhou is the first China Telecom subsidiary to implement an enterprise-wide operational data storage project. Amdocs’ enterprise data architecture seeks to provide a data hub that standardizes and consolidates customer and product information, including bits and bytes from sales, marketing, billing, ordering, service assurance and call centers.

Last week, Amdocs scored a nice connection with Cambodian service provider Applifone, which will deploy the Amdocs Compact Convergence suite to support rapid delivery of next-generation products and services. This agreement represents Amdocs’ entry into Cambodia.

Applifone will employ Amdocs integrating news services such as money transfer, SMS, personal internet protocol web phones for roamers, call management, and mobile data on a single platform. In addition to the rapid service launch integrated with real-time convergent rating, the solution also promises integrated business process support with Voice over Internet Protocol capability.

Applifone is owned and managed by VISOR, an investment company based in Kazakhstan.

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Pact results in Bell-Pact

No one can ever accuse PacificNet, Inc. of doing things in a small way. The Asia-side provider of gaming technology, e-commerce, and Customer Relationship Management services in China, opened a joint venture with Japan-based Bellsystem24 last week.

Bellsystem 24 is said to be Japan’s single largest telemarketing call center services provider. (How big is it? Try over 5,000 clients, 27,348 communication service representatives and 33 offices throughout Japan.)

Dubbed a bit, um, Spartanly, Bell-Pact Consulting Limited is located in Shanghai, and was opened grandly by executives from PacificNet and Bellsystem24 in an opening ceremony.

The two parties signed the joint venture agreement in January of this year, with PacificNet owning a 40 percent equity stake and Bellsystem24 with 60 percent of Bell-Pact. Aggregate investments totaled about $643,000.

The joint venture will principally offer CRM call center consulting and training services, technical and business consulting services, network product sales, software development, system integration, value-added services and the soon-to-be classic “other relevant services.”

PacificNet, Inc. is a provider of gaming technology, e-commerce, and Customer Relationship Management in China. PacificNet’s gaming products are specially designed for Chinese and Asian gamers with products including multi-player electronic table games such as Baccarat, Sicbo, Fish-Prawn-Crab; roulette machines; server-based games with multiple client betting stations; slot and bingo machines; video lottery terminals; and multimedia entertainment kiosks.

PacificNet’s gaming clients include hotels, casinos, and gaming operators in Macau, Asia, and Europe. E-commerce and CRM clientele includes telecom companies, banks, insurance, travel, marketing and business services companies; clientele here includes China Telecom, China Mobile, Unicom, PCCW, Hutchison Telecom, Bell24, Motorola, Nokia, SONY, TCL, Huawei, American Express, Citibank, HSBC, Bank of China, Bank of East Asia, DBS, TNT, China and the Hong Kong government. PacificNet employs about 1,200 staff in offices in Hong Kong, Beijing, Shanghai, Shenzhen, Guangzhou, Macau and Zhuhai, China, the US, and the Philippines.

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Two for StayinFront

Hey, this one’s a surprise, at least for me – I mean, i didn’t even know they drank Pernod in Hong Kong. Nevertheless, StayinFront, Inc., a provider of enterprise-wide customer relationship management applications, decision support tools, data services and e-business systems, has announced its a new multi-year contract with Pernod Ricard Hong Kong Limited.

Pernod Hong Kong is the company’s regional office and supports markets across Asia, including the Gulf states, India and Japan. Pernod Ricard itself is the second-largest wine and spirits company in the world and number one in Asia with a well-stock liquor cabinet which includes Chivas Regal, Kahlúa, Malibu, The Glenlivet, Jameson, Beefeater, and Stolichnaya.

Pernod Ricard’s rollout of StayinFront CRM will begin in China for 300 users; StayinFront CRM will be replacing the existing in-house solution.

Also from StayinFront land comes the news today that Biovail Pharmaceuticals Canada has implemented StayinFront Pharma 9.3 for its sales, marketing and management teams.

Biovail Pharmaceuticals is a specialty pharmaceutical company engaged in the formulation, clinical testing, registration, manufacture, and commercialization of pharmaceutical products utilizing advanced drug-delivery technologies.

Biovail Pharmaceuticals has deployed products from the StayinFront CRM Life Sciences suite, including StayinFront Pharma Companion for Windows Mobile; StayinFront Marketing Center for direct marketing and medical education event marketing support services; and StayinFront Analytics. Biovail Pharmaceuticals is also using StayinFront Pharma 9.3 to integrate sales and marketing initiatives.

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Open, Complete Banking in Vietnam

Asia Commercial Bank this week announced its agreement with Hanoi-based Thien Nam Information Technology Company, an international reseller of banking and financial processing systems. Thien Nam will be upgrading Asia’s core processing platform to the latest release of Open Solutions Inc.’s classically no-nonsensically named The Complete Banking Solution.

Open Solutions Inc., a provider of integrated enabling technologies for financial services providers, recently signed an international reseller partnership agreement with Thien Nam Information Technology Company.

Headquartered in Ho Chi Minh City, Vietnam, Asia Commercial Bank has more than $1.7 billion in assets, 84 branches and 658,000 customers. ACB originally converted to Open Solutions’ TCBS platform in 2001 through a private label reseller agreement.

Under the terms of the agreement, Thien Nam will offer Open Solutions products within Asia and will sublicense Open Solutions’ relational enterprise data processing solution and integrated ancillary products. Thien Nam will be responsible for implementing, customizing, localizing and supporting the products covered by this agreement.

In addition to The Complete Banking Solution data processing platform, Asia Commercial Bank will be implementing Open Solutions’ CRM business intelligence program cView, online banking, cash management, financial accounting solution, imaging, interactive voice response, loan origination and payment solutions.

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Info from Asia(Info)

AsiaInfo Holdings, Inc., a provider of telecom software solutions and IT security products and services, has announced this signing of a contract with China Unicom subsidiary Jiangsu Unicom to upgrade the existing billing and Customer Relationship Management to support its new GPRS services.

Currently plans call for Jiangsu Unicom to upgrade its GSM system to GPRS in three cities and offer services including MMS, Wireless Application Protocol browsing, and mobile Java applications. Under terms of the agreement, AsiaInfo will upgrade Jiangsu Unicom’s existing billing and CRM system to support billing and customer care for new GPRS services.

Jiangsu Unicom currently employs AsiaInfo’s convergent billing and unified customer care systems to support both GSM and CDMA services. Organized as a Delaware corporation, AsiaInfo began operations in the United States in 1993. The Company moved major operations to China in 1995 and played a significant role in the construction of the national backbones and provincial access networks for all of China’s major national telecom carriers, including China Telecom, China Mobile, China Unicom and China Netcom. Since 1998, AsiaInfo has continued diversifying its product offerings and is now a major provider of telecom software solutions in China.

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Evolving in India

Evolving Systems, Inc., a provider of software solutions and services to the wireless, wireline and IP carrier markets announced on Friday that the firm had been selected by an unnamed convergent telecoms operator in Indonesia to provide service activation solutions.

Evolving Systems will provide the core solution technology, as well as related technical and agent development services. Accenture will develop custom functionality, service logic, configuration of business rules, and provide dedicated in-country support.

Evolving Systems, Inc. is a provider of software and services to more than 50 network operators in over 40 countries worldwide. Its portfolio includes products for activation, number portability, number inventory and mediation. Founded in 1985, Evolving has headquarters in Englewood, Colo., and offices in the United States, United Kingdom, Germany, India and Malaysia.

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BlueTel?

CinTel Corp. announced its signing of a stock purchase agreement to acquire fully one hundred percent ownership and equity interests of Bluecomm Co., Ltd. for an aggregate purchase price of approximately $6.5 million. Bluecomm is a Korea-based DBM (Database Marketing) and CRM solutions provider.

Bluecomm entered the CRM business in 2005 and has special expertise in DBM and HSC solutions. HSC stands for “Home Service Center,” which is a bit of Kenglish known outside the Korean market as “call center and telemarketing services.” The Home Service Center market has grown rapidly in recent years, with market size ultimately expected to reach over $380 million in 2007.

Bluecomm’s is valued at approximately $6.9 million and the firm’s biggest win seems to be its exclusive contract to host HSC solutions for Pizza Hut Korea.

Founded in 1997, CinTel introduced what is touted as “Korea’s first dynamic server load balancer” and has now produced technology products including NAND flash memory packaging, LCD assembly, semiconductor packaging and testing specialists. CinTel also produces solutions for memory applications for home appliances, semiconductor and TFT-LCD application products.

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Commence writes minimalist press release

CRM software provider Commence Corporation has announced that it will be expanding its operations in India, and, um, that’s about it.

Sure, we know Commence “will now be expanded to include additional development, marketing and sale of Commence products for the Indian market,” but no numbers forthcame today…

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CDC repurchasing away

CDC Corporation announced today that as of May 1, the company had repurchased 6,936,624 common shares for $35,604,235, an average price of $5.13 in the past 365 days. The board of directors has approved an additional share repurchase program which authorizes the repurchase of up to $20 million of the company’s common shares for twelve months until May 2008.

The company entered into a 10b5-1 trading plan to facilitate the repurchase of its common shares, allowing the company to repurchase shares during trading blackout periods through pre-arrangements with a broker. Beyond the share repurchase program, company senior management has purchased approximately 387,000 shares since January 1.

CDC Corporation is a provider of enterprise resource planning and supply chain management software applications in addition to its CRM solutions.

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