We Blog CRM

Dispatch from the big company: Oracle today released new CRM applications for Oracle E-Business Suite Release 12, over which flies Oracle’s "Applications Unlimited" program.

Oracle E-Business Suite Release 12 delivers promises newfangled usability features, advanced planning capabilities and tools to enable users to more easily mine data. Touted among the additions are a simplified user interface; cross-industry business processes and task flows; cross-suite application integration; multi-organization access control; and a new XML publisher.

Oracle started the week by announcing the general availability of the “Siebel CRM On Demand Integration Pack for Oracle E-Business Suite.” The pack represents the 14th Siebel release in 3-1/2 years.

Siebel CRM On Demand Integration Pack etc. etc. is plugged as a “key component of the Oracle Application Integration Architecture” for ERP, CRM and industry applications using an open Business Process Execution Language-based platform.

The pre-built Siebel CRM On Demand Integration Pack for Oracle E-Business Suite comes with bi-directional data synchronization and UI-level business process integration across the two applications. The Siebel CRM On Demand Integration Pack for Oracle E-Business Suite is now available for $30,000 per processor.

SugarCRM Inc., provider of commercial open source customer relationship management, today announced plans to expand support for customers of the Oracle Unbreakable Linux Support Program across all SugarCRM solutions.

Based on the growing community and customer demand, SugarCRM and Oracle can now provide customers with a single fully supported solution. It’s a big move by firms who’ve been tight for a while: SugarCRM has been a member of the Oracle open source partnership for the last two years.

SugarCRM Inc., provider of commercial open source customer relationship management, today announced plans to expand support for customers of the Oracle Unbreakable Linux Support Program across all SugarCRM solutions.

Based on the growing community and customer demand, SugarCRM and Oracle can now provide customers with a single fully supported solution. It’s a big move by firms who’ve been tight for a while: SugarCRM has been a member of the Oracle open source partnership for the last two years.

SugarCRM Inc., provider of commercial open source customer relationship management, today announced plans to expand support for customers of the Oracle Unbreakable Linux Support Program across all SugarCRM solutions.

Based on the growing community and customer demand, SugarCRM and Oracle can now provide customers with a single fully supported solution. It’s a big move by firms who’ve been tight for a while: SugarCRM has been a member of the Oracle open source partnership for the last two years.

SugarCRM Inc., provider of commercial open source customer relationship management, today announced plans to expand support for customers of the Oracle Unbreakable Linux Support Program across all SugarCRM solutions.

Based on the growing community and customer demand, SugarCRM and Oracle can now provide customers with a single fully supported solution. It’s a big move by firms who’ve been tight for a while: SugarCRM has been a member of the Oracle open source partnership for the last two years.

Nucleus Research, a provider of information technology research and advisory services, today released its Siebel CRM On Demand Guidebook.

The guidebook summarizes experiences of both recent and long-time customers of Oracle’s Siebel CRM On Demand in an effort to present best practices in order to maximize value from Siebel CRM On Demand.

The book also promises tips ‘n’ tricks for preventing common CRM pitfalls such as identifying internal “CRM skeptics” and removing the “old school” CRM mindset.

(What, CRM already has an old school?)

The CRM industry’s longest-awaited event of the year – well, in Oracle’s estimation, anyway – took place yesterday with the release of Oracle’s Siebel CRM On Demand 14. The big company promises the requisite advanced customization capabilities and comprehensive integration to increase end-user productivity.

Siebel CRM On Demand provides embedded analytics and a pre-built data warehouse to drive real-time decision making; a built-in virtual call center to support call agents; and industry editions.

Though little concrete information beyond “within the next twelve months” was given by company PR for an actual release date on ol’ number 14, the price has been set at $70 per user per month.

And press material as always reminds us that “Oracle is the world’s largest enterprise software company.”

From the Collaborate ‘07: Technology and Applications for the Oracle Community show going down in Las Vega$ this week comes news from – who else? – Oracle.

The Oracle Application Integration Architecture, an open standards-based platform for business process management across Oracle, third-party and custom applications was released, presumably to provide a little “ooh” and “aah” to carry through the rest of the show.

Getting on board the SaaS ship (of a sort), Oracle will deliver pre-built integrations across Oracle ERP, CRM and industry applications using a business process execution language-based platform. These industry-specific programs are called “Process Integration Packs” (No acronym provided here – can we call them PIPs?) and seek to provide pre-integrated business flows across Oracle’s portfolio of applications. The PIPs leverage the Oracle Fusion Middleware SOA Suite.

PIPs currently available include Oracle’s Siebel CRM On Demand Integration Pack for Oracle E-Business Suite, designed to support the opportunity-to-quote process, and Oracle’s Siebel CRM Integration Pack for Oracle E-Business Suite Order Management, which promises support for the order-to-cash process.

Subsequent PIP releases planned include Oracle’s Siebel CRM Integration Pack for i-flex Flexcube Account Originations, an integrated front-to-back-office banking solution; Oracle’s Siebel Call Center Integration Pack for Oracle Adverse Event Reporting System, intended to support a complete closed-loop “adverse event” (gotta love the euphemism there) and complaint (ah, that’s better) solution; Siebel CRM Trade Promotions and Deductions Integration Pack for Oracle E-Business Suite, which is expected to provide a closed-loop trade promotional process for consumer goods companies; Communications Integration Packs for Siebel CRM, Oracle Billing and Revenue Management and Oracle Financials for the concept-to-launch and order-to-cash processes; Multi-Order Channel Management Integration Pack for Siebel CRM, Oracle E-Business Suite and Oracle Retail; Siebel CRM On Demand Integration Pack for Oracle’s JD Edwards EnterpriseOne; Oracle Transportation Management Integration Pack for JD Edwards EnterpriseOne, to support rate and route shopping during sales order entry; and Oracle’s PeopleSoft Financials Integration Pack for Oracle Financial Services Accounting Hub, which is promised to allow users in the financial services industry to consolidate information from back-office systems into the Oracle Financial Services Accounting Hub and PeopleSoft General Ledger.

OneNeck IT Services was able to take pride in the announcement of achieving “Certified Oracle Partner” status in ERP hosting services. OneNeck stated along with the news that the quasi-mysterious “Black Book of Outsourcing” had rated the firm the number one ERP management outsourcer.

“OneNeck’s ability to be a single service provider for complex and critical systems implementation, integration, and hosting has sparked significant growth in our relationship with Oracle,” said colorfully named OneNeck CEO Chuck Vermillion.