Customer satisfaction paramount
Irrespective of its nature, whether inbound or outbound, internal or outsourced, onshore or offshore, a contact center is expected to not only provide customer service but also play an active role in supporting the company strategy. crm-daily.com says:
Yet, the contact center still faces challenges of its own, including high staff attrition, productivity issues and operational cost containment. Performing such a balancing act only ends up putting more pressure on already stretched resources.
Go to: Focusing on Customer Satisfaction
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