We Blog CRM

On 20 December, 2005, the Salesforce.com database crashed and customers were left without access to the on-demand CRM system for approximately six hours. The problem occured due an error in the database cluster on a global node. The company has four global nodes.

Salesforce.com services 18,700 cmpanies across the globe and it has around 351,000 subscribers. It handles sales, marketing, and customer-service data for its customers that include ADP, Dow Jones Newswires, Kaiser Permanente, etc.

According to Yankee Group, the outage has become a PR issues for the company and it also raises the question regarding the availability of redundancy capabilities so that if one server is unavailable, the data can be restored by switching over to another server.