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E-Gain is an established name in the field of multi-channel customer service and knowledge management software. E-Gain OnDemand, the hosted version of its EGain Service software suite., has completed 10 years today. E-Gain considers itself to be “the industry’s first-ever hosted enterprise applications software”. It aims to offer a single platform for multi-channel customer interaction and knowledge management.

Customers for E-Gain products are from varied domains such as consumer goods, healthcare, media and finances, financial services, etc. E-Gain enables its customers to make use of the SaaS approach and have a hybrid of application hosting, both on-demand and on-premise.