http://www.blogcrm.com Keeping an Eye on Customer Relationship Management Thu, 17 Jul 2008 10:02:21 +0000 http://backend.userland.com/rss092 en CRM software and services provider Chordiant Software has released a new version of its real-time conversation and interaction management application for organizations with high customer-interaction volumes. The new Recommendation Advisor 6.1 has the ability to come up with "Next-Best-Action" recommendations for agents based on the software's understanding of the conversation ... http://www.blogcrm.com/chordiant-upgrades-customer-interaction-software.php SAP Business All-in-One, an alluring name. Only time will tell if this ERP system that targets mid-sized manufacturing companies can live up to the name of being an "all-in-one". The system is available preconfigured with best practices and offers an end-to-end solution for mid-sized businesses that are keen to enhance their ... http://www.blogcrm.com/sap-all-in-one-is-all-that-mid-sized-manufacturers-need.php If the Blackberry has Microsoft and SAP batting for it then the iPhone has its own two stalwarts. Along with Oracle's announcement of offering free applications via the iPhone comes another announcement by Salesforce.com in which the SaaS biggie has stated that its customer relationship management (CRM) applications and Force.com ... http://www.blogcrm.com/salesforce-crm-for-the-iphone.php Oracle has announced that free Oracle business applications for the Apple iPhone are now available. Soon, businesses will be able to access Oracle CRM products on their iPhones. I guess this is to counter the growing friendship between SAP and RIM and also Microsoft and RIM. It will be interesting ... http://www.blogcrm.com/oracle-crm-products-for-iphone.php The idea of owning the code to your software, being able to tinker with it and customize it is a powerful motivator for most companies employing a self-respecting IT staff. Open Source offers a tantalizing promise of free/cheap software that can be personalized to your requirements. Simplicity is another advantage; ... http://www.blogcrm.com/in-favor-of-open-source-crm.php The proliferation of mobile communication devices that are now much more than just telephones has interested application providers. Mobile CRM can help traveling executives take timely decisions and furnish advice to demanding customers without having to rely on a data being relayed from an office. Deploying a mobile CRM environment is ... http://www.blogcrm.com/succeed-with-mobile-crm.php Dunbar Armored, an armored car company headquartered in Hunt Valley, Maryland, has selected Microsoft Dynamics CRM 3.0 for its sales teams. Dunbar will use the CRM technology to integrate data that is generated in its 80 branches across the US. Microsoft scored over competing CRM systems on ... http://www.blogcrm.com/dunbar-armored-selects-microsoft-crm.php Zip realty has picked the open-source, Yahoo-owned Zimbra, an e-mail, calendar and chat (instant messaging) client. The company chose Zimbra over other products including Google apps because of its open source architecture that will enable it to work smoothly with the existing applications that Zip Realty uses. The new messaging client ... http://www.blogcrm.com/zimbra-for-zip-realty.php Coveo Solutions, Inc., is offering Coveo G2B for CRM, an application for bringing together data from diverse sources including salesforce.com, Siebel Systems, corporate intranets, tech support emails, customer support databases, and enterprise resource planning (ERP) systems. G2B also offers content analytics and graphical representation of data so that making sense of ... http://www.blogcrm.com/coveo-g2b-for-crm.php AGL Energy, an Australian energy company, announced today that it’s integrating its Avaya contact center and SAP Customer Relationship Management systems with middleware technology from AMC Technology. The integration process will involve deploying additional Avaya technology that includes the Avaya Interaction Center, an Avaya Voice Response system as well ... http://www.blogcrm.com/amc-integrates-sap-with-avaya.php