Home-based phone representatives
Companies that cannot outsource their call center activities but still look to drive down costs are increasingly turning to home-based workers. This new breed of workers is more driven and always available, which means that a customer does not have to wait or leave a message behind. WillowCSN is based in Florida and operates with more than 3,000 home-based employees.
According to the Gartner group, 10% of all call centers in the US will employ home-based agents. At present, there are around 100,000 home-based workers who execute call center duties. Home-based phone representatives cost around $ 21 per hour as against an in-house agent who may cost the company around $ 31 per hour. crm-daily.com says:
Outsourcing to companies with home-based agents is particularly beneficial to companies that need scalable workforces.
Go to: Home-Based Agents: A Growing Trend
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