Increase in mobile workforce strains IT resources
According to research by the Business Performance Management (BPM) Forum and Avaya, the increase in the number of remote and mobile employees is making it difficult of IT departments to support them. This is leading to problems related to business continuity and individual performance. Industry analysts at IDC state that the number of mobile workers around the world will be around 878 million by 2009. crmtoday.com says:
The two studies shed new light on business and IT challenges affecting the performance of mobile workers and their companies, and the steps they are taking to improve productivity and connectivity.
Go to: Remote and Mobile Workforce Boom
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