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DVD distributor Magna Pacific has decided to discontinue its use of Sybiz software and implement Microsoft Dynamics NAV as it feels that the old CRM application does not scale well. The company’s administration manager, Sarah Dowling said “In the warehouse, staff would frequently make errors while picking and packing orders. These errors could result in inappropriate product sent to customers so there was a great need for improved accuracy.”

The company tested products from Sage, Innicom, and Sybiz’s Evolution before selecting Microsoft Dynamics NAV. Microsoft Dynamics won the day on the strength of its scalability, custom features, and the extent of functionality offered by it.