Major CRM woes ahead?
A story that CRMchump is surprised not many other blogs are picking up on is running over at IT Week. Lisa Kelly reports on remarks from Gartner research vice president Ed Thompson that are definitive and negative indeed.
Headlined “Shortage of CRM skills will create project failures” – note the use of “will” there – the Kelly’s piece ascribes heavy proclamations to Thompson such as “by end of 2008 a quarter of projects will be postponed or cancelled” and “the dearth of expert CRM consultants and systems integrators will get worse as projects become more ambitious.”
It’s a bit short, but worth a read.
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