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Microsoft has released the latest version of Microsoft Dynamics CRM, CRM 4.0 and through it the company intends to start shipping from Monday. CRM 4.0, which is the first major upgrade of the CRM software in more than three years. It has evolved a lot from its parent software – Great Plains Software, for which Microsoft had shelled out $1.1 billion around eight years back.

Microsoft aims to utilize CRM to get ahead in the traditional CRM selling space and the SaaS market. New features incorporated into the CRM system include a fully multitenant architecture that will facilitate volume hosting. This is being considered as the single most significant factor that will enable Microsoft to challenge Salesforce and Netsuite. CRM 4.0 also makes use of Microsoft Office Communications Server 2007 for its enhanced collaboration capabilities. This version will initially be shipped in English only with nine more languages being made available in January.