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Bellevue, Wash.-based CRM solutions provider Onyx Software Corporation announced the new edition of flagship product Onyx Analytics 3.0. Based on the Cognos 8 business intelligence platform, Onyx Analytics 3.0 promises a complete customer analytics solution to be tightly integrated with Onyx’ line of CRM and process management products for those in customer support, marketing, sales and strategy. Features of the new program include comparative analysis features, dashboards, event monitoring, reporting and scorecard features. Examples and screenshots from Onyx Analytics 3.0 can be viewed at www.onyx.com.