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Microsoft is providing free samples of the code and technical information required for making its Outlook client the centralized graphical user interface (GUI) for the CRM applications that it has developed. The codes were developed as a part of Project Elixir, which was conceived in July 2002. Case Study on the project available here, source code available here. computerworld.com says:

The result of the project is an add-in to Outlook called Customer Explorer that allows salespeople to access all accounts, activities and opportunities stored in various CRM applications through one interface, O’Brien said.

Go to: Microsoft offers free Elixir for unified CRM GUI