ServiceOptimization Suite from ClickSoftware
ClickSoftware Technologies, Ltd. has stated that it has agreed to a license and service agreement with a telecom company. ClickSoftware has sold several products from its ServiceOptimization Suite to the company. clicksoftware.com says:
It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, and business analytics, connecting all organizational levels and functions.
Go to: Large Global Provider of Communications Systems
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