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The problem with Vodafone’s CRM

May 29th, 2007 | Category: Siebel

Vodafone did a little damage control early this week Down Under, releasing a statement explaining that the recent nine-day brown out of services in Australia was due to implementation of a CRM upgrade and was expected.

From May 17 to May 27 (but completed a reported nine hours ahead of time!), Vodafone upgraded its Siebel pre-paid billing system. During the quasi-down time, could not provide new products or services including voicemail, moving customers to new plans, change rate plans, or churn customers to or from pre-paid phone accounts.



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1 Comment so far

  1. L. David January 20th, 2008 1:28 pm

    I also heard some rumors regarding additional Siebel / Oracle telecom failures in Echostar and TMO US. Anyone heard something about it?

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