We Blog CRM

Vodafone did a little damage control early this week Down Under, releasing a statement explaining that the recent nine-day brown out of services in Australia was due to implementation of a CRM upgrade and was expected.

From May 17 to May 27 (but completed a reported nine hours ahead of time!), Vodafone upgraded its Siebel pre-paid billing system. During the quasi-down time, could not provide new products or services including voicemail, moving customers to new plans, change rate plans, or churn customers to or from pre-paid phone accounts.